Frequently Asked Questions

How Can We Help?

General

• Do I need to subscribe to take a class?

  No, you do not need to subscribe.

  You can rent classes On Demand for 24 hours for a fee. Click on the video and select "Get Access Now."

  Or you can subscribe and get unlimited access to the full PFY On the Go Catalog.

Playback Issues

• Which browsers are supported?

  Use the latest version of Google Chrome for the best results.

  Firefox and Safari are also compatible with Powerflow On the Go.

  Make sure your browser is up to date and avoid using Internet Explorer to play our videos.

• Can I watch videos using Chromecast and AirPlay?

  Yes! Chromecast and Airplay are compatible with our site.

  To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.

  To use AirPlay: Open the video on your Apple device and click the AirPlay icon in the bottom left corner.

• Can I watch videos on my phone or tablet without using an app?

  Yes. Powerflow On the Go videos play perfectly on a phone or tablet.

Billing and Account

• How do I reset my password?

  Click Forgot Password.

  Enter the email associated with your account, and click Send Instructions.

  In the instruction email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page.

• How do I update my billing information?

  Click My Account or Dashboard from the top navigation menu.

  Select Billing and update your billing information.

• How do I cancel my subscription?

  Click My Account from the top navigation menu.

  Select Billing and locate your subscription plan at the bottom of the page.

  Click Change Plan and Cancel Membership.

  Your membership will be canceled, and your access will be removed at the end of your current payment period.

• I'm a PowerPlus member. Am I entitled to a discount for access to Powerflow On the Go?

  Yes! Email us at info@powerflowonthego.com for a discount code.